MyYardCare ("we," "us," or "our") operates this website, yard-care coordination service, and messaging program. This policy covers homeowners, service providers, affiliates, and visitors using our services.
Information we collect
- Account and contact details: names, email addresses, phone numbers, service addresses, account preferences, and information you provide when contacting us.
- Property and service details: yard size, requested services, budgets, schedules, access instructions, photos, concept requests, completion reports, and reviews.
- Provider and affiliate details: business information, service coverage, availability, application documents, identity and work-authorization information, and any insurance or license documents you submit.
- Transaction and messaging records: payment references, invoices, account-verification records, SMS preferences and consent, delivery information, and responses to service notices.
- Technical information: IP addresses, security logs, session cookies, browser storage, language preferences, and referral identifiers used to operate and protect the service.
Stripe processes payment-card and connected-account information through its services. MyYardCare stores payment references and service transaction records rather than full card numbers or card security codes.
How we use your information
We use information to manage accounts, verify contact details, review applications, prepare quotes and landscape concepts, match and schedule providers, coordinate work, process payments, track referrals, respond to questions and complaints, prevent abuse, and meet legal and recordkeeping obligations. Property images and instructions may be processed by technology providers used to prepare requested landscape concepts.
MY YARDCARE TEXT MESSAGES
Text messages & your consent
Our SMS Terms & Conditions describe participation in this messaging program.
MyYardCare offers optional transactional text messages about service appointments, arrival confirmations, reminders, and related visit updates when texting is available. Message frequency varies with your services and activity. Message and data rates may apply.
Providing a phone number does not enroll you in service texts. If you request a verification code, we send a one-time text to verify your phone. Phone verification alone does not subscribe you to service notifications. Service texts require a separate, affirmative opt-in in your account. You may save this preference before texting is available, but service texts are delivered only after phone verification and when messaging is enabled. Consent is not a condition of purchase.
We do not sell or rent mobile phone numbers, SMS opt-in data, or consent records, or share them with third parties or affiliates for their marketing or promotional purposes. We may share the limited information needed with messaging service providers and carriers to deliver texts, honor opt-outs, prevent abuse, or comply with legal obligations.
You can turn off service texts in your account at any time. You can also reply STOP to the sending number to stop messages from that number. Reply HELP to the sending number for help, or email hello@myyardcare.com. Text-message opt-out does not cancel your service or essential account emails. SMS availability and delivery depend on our messaging setup and your carrier.
Your choices
You can update account details and messaging preferences in your account. You may contact us to request access to, correction of, or deletion of your personal information. We may verify your identity before responding and retain records needed for services, legal obligations, security, or disputes. Rights and exceptions depend on applicable law.
Browser controls let you manage cookies and local storage; disabling them may affect sign-in, language settings, and referral attribution. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has submitted information.
Retention & security
We retain information for as long as reasonably needed for the purposes described here, including accounting, consent and opt-out records, legal obligations, and dispute resolution. Some information may remain in restricted backups until those backups expire. We use access controls and other safeguards to protect information; no transmission or storage system is completely secure.
Contact & policy updates
For privacy questions, SMS help, or requests about your information, contact MyYardCare at hello@myyardcare.com.
We may update this policy as our services change. The current version and update date will appear on this page. Material changes affecting SMS consent will be reflected in the opt-in disclosures before they apply.